Refund Policy

Thank you for supporting our handcrafted woodworking shop in Middlebury, Indiana. Because each item is made with care and built to order, our return policy is designed to reflect the nature of our work.

Returns:

Due to the custom, made-to-order nature of our products, we do not accept general returns or exchanges.

However, exceptions may be made if your item arrives:
 

• Damaged

• Defective

• Incorrect (not what you ordered)

If your order arrives damaged or defective, please contact us within 5 days of delivery.
To help us resolve the issue quickly, include:

• Your order number

• Photos of the item

• Photos of the packaging (if applicable)

Once reviewed, we will offer a solution, which may include:

• A replacement

• A repair

• A partial or full refund

• Custom & Personalized Orders

All custom or personalized items are final sale and cannot be returned or refunded unless they arrive damaged or defective.
Please double-check all customization details before placing your order, as we are not responsible for errors submitted by the customer.

Cancellations:

Orders may be canceled within 24 hours of purchase. After this period, production may have already begun and cancellations may not be possible.

Refunds (if applicable)

If a refund is approved:

Refunds will be issued to your original payment method
Processing times may vary depending on your payment provider
Shipping Costs

Shipping costs are non-refundable, unless the return is due to an error on our part (such as receiving a damaged or incorrect item).

If you have any questions about your order or this policy, please reach out to us through our website. We’re happy to help and want to ensure you have a positive experience with our products.